Introduction

We are committed to providing the highest possible level of technical support to our customers. Our new customer resource service contains up to date technical information in the form of product manuals, quick reference guides, frequently asked questions and an online service database*. If you can't find the information you are looking for then our Customer Service team will be happy to assist you.

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* The online service database is available to press brake manufacturers and registered service agents via the secure downloads section. 

CLICK HERE TO REGISTER. - REPLY GUARANTEED WITHIN 24 HOURS*

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In this section

Contact our Customer Service Team

Return Material Authorisation

Frequently Asked Questions

Manuals available in other languages

Service Tutorials - NEW

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Contact our Customer Service Team

Before contacting our Customer Service Team please first ensure that you have referred to your Lazer Safe documentation. We also recommend that your initial point of contact be with your press brake supplier or manufacturer. All Lazer Safe systems that have been fitted by the press brake manufacturer are integrated and customised to suit each individual machine or model. Set-up and operation of your press brake may vary from information shown in your Lazer Safe documentation and in this situation your press brake supplier or manufacturer will be better suited to assist you.

 

When you send an email to Customer Service your query will be automatically recorded and you will receive an automated response and ticket number. This ticket number applies to the request until it is resolved and contains a copy of all correspondence between Lazer Safe and the customer. Another important benefit of this system is that it ensures that every request is recorded and answered in the shortest possible time. To ensure that your emails are filed in the correct ticket, please ensure that you do not remove the information in the subject line when replying to an email. Usually, it looks something like this:

 

[rt.lazersafe.com.au #000] AutoReply: (your original subject line)

 

Please send your technical support enquiries to customerservice@lazersafe.com.au

 

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Return Material Authorisation

Before returning items for service please ensure that you have completed and submitted a RMA (Return Material Authorisation) Form. The RMA Form can be filled in electronically and automatically submitted to our Customer Service Team. Your RMA request will be processed and you will recieve a RMA number so that you can track your repair items.

 

The RMA Form can be downloaded from the Resource Downloads menu.

 

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Frequently Asked Questions

Q. How can I bend boxes without reducing my level of productivity?

A. All Lazer Safe guarding systems feature a tray/box mode that you can use for bending boxes, trays or similar shape work pieces in high speed.

R. Refer to your Lazer Safe operation manual for more information. 

 

Q. How can I work with buckled or warped material to prevent interference with the laser?

A. If your press brake is fitted with the PCSS and LZS-004 system then you can simply add a mute point off set value in the CNC. This will mute the laser before interference with the material occurs so that the stroke can be performed without any stopping.

R. Refer to your PCSS Operation Manual for more information. 

 

Q. If the laser is in the middle of the receiver window why it is not being detected by the receiver?

A. The laser is striking the receiver window at an angle outside the detection range. Tilt the rear of the receiver up or down until the laser is being received.

R. Refer to the Transmitter & Receiver Alignment Guide 

 

Q. Why does the laser change intensity when it becomes obstructed?

A. This is normal operation. The transmitter automatically reduces the intensity of the laser when aligned with the receiver.

 

Q. Why does the laser become intermittently misaligned by small vibrations?

A. The receiver has been aligned too close to the edge of the detection limits and vibration can cause the laser to move outside these limits. This is easily corrected by realigning the receiver.

R. Refer to the Transmitter & Receiver Alignment Guide

 

Q. The laser is switched off and the machine only operates in slow speed.

A. There are different reasons for the laser being switched off depending on which system is fitted to your machine;

• For LZS-003 & LZS-003-HS; if the laser is switched off then the system is in field muted mode. In this mode the laser will remain off and the machine is forced to operate in slow speed only. Change the mode to normal mode or tray/box mode to operate the machine in high speed with the laser switched on.
• For PCSS and LZS-004; if the laser is switched on then the system may be in field muted mode (see above explanation).
• For PCSS and LZS-004; if the laser is switched off when the press brake if initially powered up then this is normal. The laser will automatically switch on once the machine has referenced the Y axis and the guard mode is set to normal mode or tray/box mode. The laser may also be switched off when the hydraulic pump is not running.

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Manuals available in other languages

Product operation manuals are available in various languages. When you download a manual from the resource download menu the language is denoted with two letters as follows;

EN - English

DE - German

FR - French

IT - Italian

ES - Spanish 

PL - Polish

JA - Japanese

CN - Chinese

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Service Tutorials

Service tutorials are now available in the secure downloads section. Click http://www.apple.com/quicktime/download/ to download a free Quicktime player.

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 * 24 hour reply on the next business day. Excludes weekends and public holidays.

 

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