News Archive
- 16-6-11
PCSS Advanced coming soon. [full article] - 27-8-08
Maximising your machinery investment [full article] - 1-12-09
New retrofit agents appointed in Europe [full article] - 29-10-09
MWC Shanghai 2009 [full article] - 16-7-09
NEW - IMG-100 Learning Mode video [full article] - 26-11-08
NEW Product videos available [full article] - 6-6-08
Austech 2008 Exhibition Review [full article] - 26-3-08
Is a guarded press brake more productive than an unguarded press brake? [full article] - 8-2-08
Camera based guarding system adds enhanced functionality with bend angle confirmation package [full article] - 19-12-07
Key issues facing press brake manufacturers [full article] - 10-12-07
New system moves one step closer to the perfect guarding solution [full article] - 10-12-07
China - The Sleeping Giant [full article] - 17-7-07
New tracking system for Customer Service enquiries [full article] - 1-7-07
New productivity enhancements launched at EuroBLECH 2006 [full article] - 17-4-07
Lazer Safe systems on display in Shanghai [full article] - 17-2-11
Fabtech Chicago 2011 [full article] - 19-11-10
SEPEM INDUSTRIES NORD [full article] - 1-4-10
Fabtech 2010 [full article] - 20-11-09
EuroBLECH 2010 [full article] - 24-8-09
FABTECH 2009 [full article] - 17-12-08
Austech 2009 [full article] - 10-12-07
Austech 2008 [full article] - 10-12-07
EuroBLECH 2008 [full article] - 16-7-07
Fabtech Chicago 2007 [full article] - 16-7-07
MWCS Shanghai 2007 [full article] - 15-3-07
Fabtech [full article]
Latest News
New tracking system for Customer Service enquiries
As you may already be aware, Lazer Safe has recently implemented an automated system for tracking customer service requests. This system (known as "RT") automatically records all emails sent to our customer service address customerservice@lazersafe.com.au and issues a "ticket number" to the sender by return email. This ticket number applies to the request until it is resolved and contains a copy of all correspondence between Lazer Safe and the customer.
Another important benefit of this system is that it ensures that every request is recorded and answered in the shortest possible time.
To ensure that your emails are filed in the correct ticket, please ensure that you do not remove the information in the subject line when replying to an email sent through RT. Usually, it looks something like this:
[rt.lazersafe.com.au #000] AutoReply: (your original subject line)
Please remember to send all technical support enquiries to customerservice@lazersafe.com.au.
More News
- 15-4-11
New retrofit distributor appointed in East Asia region
Lazer Safe is pleased to introduce AES (Applied Engineering Solutions) as a new Retrofit Distributor for the East Asia region offering sales and installation service for the Lazer Safe LZS-003-HS retrofit press brake guarding system. [full article] - 2-8-11
PCSS Advanced coming soon.
The new Advanced Series is designed to deliver enhanced features, functionality and performance to your press brake. Stay tuned for more details or follow us on Facebook and Twitter for all the latest developments. [full article]